Work with the Overview console

The Overview console provides quick access to the information you need and to the procedures that you perform most often.

Opening the Overview console

After you login, under Quick Links heading, click the Overview Console link.

The Overview console appears:

Using the Assigned Work table

The Assigned Work table lists different types of records, each type of record is identified by a specific prefix:

• INC—Identifies incidents.
• TAS—Identifies tasks.
• SDB—Identifies solution database entries.

You can also change the table’s contents by using the Console View fields at the top left corner of the console:

• Personal—Shows all the records that are assigned to you.
• Selected Groups—The options below this heading apply to records that are assigned to your support groups. When you select an option for selected groups, you are prompted to select from all support groups for which you are a member.
  • Show All—Shows all records for the groups you select.
  • Show Unassigned—Shows all the records that are unassigned to an individual, but which are assigned to the groups you select.
• All My Groups—Shows all the records that are assigned to all support groups that you belong to. If you belong to more than one support group, the records for all those groups appear.
  • Show All—Shows all records.
  • Show Unassigned—Shows all the records that are unassigned.