Work on a task and close it

1. Open an incident.

2. Click the "Tasks" tab.

(click on the image to see a larger one)

3. Select the task and click "View".

The Task form appears.

4. Click the "Work Info" tab and fill out the information.

5. Select the appropriate "Status".
Tasks can be staged, assigned, pending, work in progress, waiting, closed, or bypassed.
Note: The waiting status is used only for automatic tasks, which are not applicable to incident management.

6. Select the appropriate "Status Reason".
If you close the task, you must select whether you are canceling the task or completing it as a success or failure.

7. Click "Save".