Quick Links
Login to incident management console View incidents assigned to you Investigate and diagnose an incident Send email via Service Desk tool (NEW!) Pending for requester information or action Close an incident (service desk staff only) Search incidents and create a search Work with the Overview console |
View incidents assigned to you
1. From the navigation pane, choose Console View > Personal.
2. To view additional details about an incident, click the incident, then click "View". The incident form appears, displaying the incident. You can modify the form and perform other actions as appropriate. |
