Search incidents and save a search

1. From the navigation pane in the Incident Management console, choose General Functions > Search Incident.

A form appears that allows you to perform the search.
The form is laid out in a similar way to the Incident form, and contains the same tabs and fields. You can use any of the tabs and fields in the form to specify your search criteria.

2. Using the tabs and fields, build your search condition.

(click on the image to see a larger one)

3. When you finish entering your search criteria, click "Search".
When the search finishes, the search results table lists all of the records that match the search criteria.

(click on the image to see a larger one)

4. (Optional ) You may save your search by choosing "Searches -> Save Search..."

(click on the image to see a larger one)

A form appears that allows you to save the search.

Enter a name and click "OK".

Later, you could run your saved searches by choosing "Searches -> Run My Searches".

5. Scroll through the table to find the specific record you want.

6. When you find the record, open it in the Incident form by double-clicking it in the search results table.