Quick Links
Login to incident management console View incidents assigned to you Investigate and diagnose an incident Send email via Service Desk tool (NEW!) Pending for requester information or action Close an incident (service desk staff only) Search incidents and create a search Work with the Overview console |
Login to the Incident Management Console1. Type the following URL in to your browser's address bar: https://ar-mt1.fnal.gov/arsys/ Fermilab Service Desk login page appears. (click the image to see a larger one) 2. Enter your "Services Acount"* user name and password, then click Login. 3. When the IT Home page opens, click the "Incident Management Console" link in the navigation pane.
Click links on the left under "Quick Links" section to learn about more possible actions for support staff. *Note: If you don't know what is a Services Account or how to get one, click here to find out. |
