Create broadcast messages

To create a broadcast, you must have the functional role of Broadcast Submitter.

To create a broadcast message

1. You can open the New/Modify Broadcast dialog box from two locations, as follows:

• From the Incident Management console, click Create, which appears below the Broadcast table. If you create a broadcast from the main console, it is not related to a specific record.
• From the current record, in the navigation pane, choose Functions > Broadcast Incident. If you create a broadcast from an incident, a relationship is created between the broadcast and the incident.

 (click on the image to see a larger one)

2. Enter information in the required fields.
Required fields appear in bold.

• Company—Select Fermilab
• Subject—A short description of what the broadcast is about.
• Broadcast Message—The text of your message.
• Broadcast Type—Select a broadcast type from the list.
• Broadcast Start Date and Broadcast End Date
• Broadcast Originated From—This field is completed by the system.
• Broadcast Originated From ID—This field is populated by the system.
• View Access—Select Internal if you want the broadcast visible only to members of your organization. Select Public if you also want the broadcast visible from the Requester console.
• Notify—Select Yes if you want a broadcast notification automatically sent to an individual or group. If you select Yes, an Email button and the Notify Support area appears.
  • Use the Manual Email button to manually send an email about the broadcast to a person or group. When the Email System form appears, enter the recipient’s email address in the Internet Email field, then click Send Email Now.
  • Use the Notify Support area to indicate the group you want to notify of the broadcast. You must complete all three fields, Support Company, Support Organization, and Support Group. The notification is sent at the time and on the date specified in the Broadcast Start Date field.

• Priority—Select a priority level for the broadcast. The choices are Low, Medium, and High.

3. You can add an attachment to the broadcast message

4. If you want members of another group to be able to modify the message, perform the following steps:
   a. Click the Authoring Groups tab.
   b. Click Manage Authoring Groups. The Authoring Group dialog box appears.
   c. Indicate the group that you want to have authoring rights by selecting from the menus. Click Add when you are finished.

   Note: The support group you belong to appears in the table by default.

5. Click "Save".