Quick Links
Login to incident management console View incidents assigned to you Investigate and diagnose an incident Send email via Service Desk tool (NEW!) Pending for requester information or action Close an incident (service desk staff only) Search incidents and create a search Work with the Overview console |
Close an incident (service desk staff only)
Only Service Desk staff should close an incident. If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. To close an incident
1. Open an incident. 2. In the Process Flow Status area, in the Incident Closure box, choose "Close". (click on the image to view a larger one)
3. Click "Save". |
