Service Desk After Hours Support

The Fermilab Computing Division administers thousands of computers in several computer rooms. Some of the computing equipment is deemed high availability because it is critical for data taking at experiments, part of the computing infrastructure or provides core services like email and web services. For several years the Computing Division has moved towards automated monitoring of the high availability systems and tied that into automated work flow that notifies responsible support groups. Current 8x5 services have been augmented with after hours paging of primary support personnel to address the rare, but important instances where a human observes a failure of a service and the automated monitoring may or may not have detected the failure.

Only a small fraction of services, incidents, or issues have after hours support. If you need to contact the Service Desk after hours, please review this web page first to understand which elements are supported. Call the Service Desk at (630) 840-2345 in order to have the primary person paged. Be prepared to provide your name, Fermilab ID#, email address and telephone number where you can be contacted by a support expert, if necessary. The primary will attempt to identify the service or system that is being reported; the support expert will contact the person reporting the problem if additional information is required.

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