Frequently Asked QuestionsA: FNPRT Q: I submit my job yet with the correct print queue, yet it says that I have the wrong print queue. A: Ensure the print queue is in lower case. All print queues are in lower case. Q:Where can I find a listing of all the printcap files? A: Printcap Text Q:I submitted a job and it is not printing, what can I do? A: Look in the web interface (click on the appropriate print queue, you will see your job there) and see if there is a problem with the printer. If the job appears to be stuck contact the helpdesk (x2345) to cancel the job Q:How come when I click cancel on my own job I get prompted for a username and password? Which username/password should I use? A: This is only for administrators to use. The helpdesk has the appropriate permission to stop/start/cancel jobs. Q:Are there statistics on how many jobs are printed? A: Statistics may be found at: http://computing.fnal.gov/printing/stats/daily-stats.html Q:Why doesn't my job print? A: Please keep in mind that print queues are case sensitive. If you print to a queue that is in all caps and does not have any "_" in the print queue name. It will not print as that probably is not the correct print queue. Please see the Printcap Text for a listing of all the print queues available. Q:FTP is not installed on the new print server, so how do I obtain the listing of queues like I did before? A: There's two ways to obtain the listing of print queues available - 1) Use wget 2) Obtain the script in AFS that is part of the Perl package. It's called lwp-download http://www.fnal.gov/docs/products/perl/man/lwp-download.1.html lwp-download -a http://fnprt.fnal.gov:631/flpr-defaults.txt For assistance contact helpdesk@fnal.gov. |
