From the CIO: Odds and Ends….
Chief Information Officer Rob Roser
Given we just had an all-hands meeting in which I covered a lot of ground, I am using this column to discuss a few things that did not make it into my all-hands slides. Consider this an extension of your delicious Thanksgiving leftovers.
First, I would love to hear feedback from you on my all-hands talk. This talk is one tool we use to try to widely communicate important topics and allow time for questions. What I like about the all-hands is that we discuss topics that, taken as an ensemble, provide a broader picture of what we are doing in Computing and how it fits in with the lab strategy. I think this broader perspective is important for you to understand. However, I am never sure how successful it is. Suggestions would be very welcome! As always, feel free to stop by my office, send me an email or submit your suggestions through this anonymous feedback form.
I will try to get back to a quarterly schedule, so the next all-hands should be in mid-to-late February). Keep in mind that we have other communication vehicles that we use such as Jon’s weekly newsletter, the SCD monthly newsletter available to SCD staff and my monthly column here. Are these sufficient, or should we be doing more? It is clear that one of the hallmarks of a successful organization is its ability to communicate and keep people well informed. Let us know what you think and how we might improve.
Second, shortly after the beer ran out last Tuesday, we learned the result of our ISO20K surveillance audit that occurred Nov. 21 and 22. This is our yearly audit in which we must demonstrate we continue to be committed to the ITIL model and that we have addressed any deficiencies found in last year’s audit. The auditor focused on the following service areas: Data Center, Managed Print, FermiMail, IMAC and Service Desk. Process areas included Incident, Configuration, Supplier, Availability, Service Continuity, Capacity, Service Reporting, and Service Level Management. Brian McKittrick and Tammy Whited led the audit, but many more played a significant role. We PASSED with high praise! The auditor particularly commented that we are doing a good job, even when being compared to other successful ITIL organizations. So, thank you Tammy, Brian and all those involved.
Finally, one topic that the senior managers at the lab are discussing is how to provide meaningful career paths for those that wish to remain technical. Said differently, “How do we properly recognize and reward individuals that make outstanding technical contributions and desire a career path where they remain technically focused?” While I am sure this topic has been discussed over the years, I think it’s worth another look, given the nature of this lab and its workforce. I will keep you updated as these conversations develop.
I hope everyone had a happy Thanksgiving and enjoyed a well-deserved break.