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Displaying Email Headers
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In order to properly investigate a email problem such as duplicate messages, forged From: address, etc the Postmaster needs as much of the the following information as possible:
- The source of the message
- The destination of the message
- The type of client used in sending the message(Outlook Express, Pine, Netscape Messenger, etc)
- Client configuration (NT, Mac, Unix, etc)
- Message headers. We need these in order to properly track the path of the mail message. We do NOT need the message content. These headers are sometimes hidden by the mail client. See below for details on extracting these headers from Outlook Express, Netscape Messenger, Mozilla, Outlook, and Pine. Without the headers there is little that can be done to track email problems.
Once you have all this information please send it to helpdesk@fnal.gov so the problem can be investigated.
Extracting Headers
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Outlook Express Netscape Messenger Mozilla (Thunderbird)/Netscape v7 Outlook Pine Evolution
Outlook Express
| Right click the message whose headers you want to view and go to properties. |
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| Click on the Details tab. |
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Click on the message source button. Highlight the entire contents of the *Message Source* box, then copy it into your buffer, then paste it into your mail message. |
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Netscape Messenger v4
| Select the message in the upper right window. Click on View, Page Source |
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A new window should pop up that has the complete headers of the message;
Highlight the entire contents of the new window, then copy it into your buffer, then paste it into your mail message. |
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Mozilla (Thunderbird) and Netscape Messenger v7
Select the message in the upper right window. Click on View, Message Source. Control-U will also bring up the message source |
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A new window should pop up that has the complete headers of the message;
Highlight the entire contents of the new window, then copy it into your buffer, then paste it into your mail message. |
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Outlook
In Outlook 2000 select the message that you want to display the headers for: |
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Now right click on the message body and go to options: |
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| The headers show up in the box labeled Internet Headers. |
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Select these headers with your mouse and cut/paste them into the message you are sending. |
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Pine
| In Pine select the message you want to read and open it up so that it looks like this: |
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| Now hit the 'h' key and all the headers should appear. Then 'F' to forward the message. When it asks if you want to include the message as an attachment answer 'No' and then you should see a forwarded message you can address to postmaster or helpdesk. |
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Evolution
| In Evolution select the message you need to view all headers for: |
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| Now click on View, Message Display, Show Full Headers: |
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| Select the email headers in the gray box and include them (cut/paste) into the message you are sending |
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This is the kind of information needed to investigate problems like this. Forwarding the message rarely works so you may have to cut and paste the headers into a new mail message in order to send them (along with as much of the other information as possible) to helpdesk@fnal.gov.
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